Vergo Inbox

1. Introduction

Vergo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform ("Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

Account Information: Name, email address, company name, and password when you register
Profile Information: Job title, phone number, and other optional profile details
Content: Emails, requests, tasks, and other content you create or upload
Contact Data: Information about your stakeholders and contacts that you add to the Service
Communications: Messages you send to us for support or feedback

Information Collected Automatically

Usage Data: Pages visited, features used, time spent, and actions taken
Device Information: Browser type, operating system, IP address, and device identifiers
Cookies: We use cookies and similar technologies to enhance your experience
Log Data: Server logs including access times, error reports, and referral URLs

Email Integration Data

When you connect your email account (Gmail or Microsoft), we access email data necessary to provide our Service, including sending emails on your behalf, tracking responses, and processing attachments. We only access data required for the functionality you use.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send emails and requests on your behalf to your stakeholders
Track email opens, responses, and engagement
Provide customer support and respond to inquiries
Send administrative notifications about your account
Analyze usage patterns to improve our Service
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: With third-party vendors who assist in operating our Service (e.g., hosting, email delivery, analytics)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights and safety
With Your Consent: When you have given explicit consent to share

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication requirements
Employee training on data protection practices

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your information
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@vergo.app

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

9. Third-Party Services

Our Service may integrate with third-party services (e.g., Google, Microsoft). When you connect these services, their privacy policies govern their collection and use of your data. We encourage you to review their privacy policies before connecting your accounts.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in accordance with applicable data protection laws.

11. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@vergo.app